Term and Conditions

Last updated: [Insert Date]

1. Our Gardening Community

At Plant Supports Shop, we serve plant enthusiasts and gardeners worldwide (excluding some remote areas and parts of Asia). Our products are designed for:

• Home gardeners cultivating flowers, fruits, and herbs
• Houseplant caretakers needing specialized accessories
• Eco-conscious growers seeking organic pest and disease controls
• Seed starters and soil mix enthusiasts

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update any information that becomes outdated

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use our products in ways that violate local agricultural regulations
• Resell our products without prior written consent

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our gardening products including:

• Plant supports, trellises, and accessories
• Organic fertilizers and soil amendments
• Flower, fruit, and herb seeds
• Pest and disease control solutions
• Houseplants and related supplies

While we strive for accuracy, slight variations may occur in seed germination rates or plant growth characteristics.

3.2 Product Limitations

Certain products have special considerations:

• Live plants: May be subject to seasonal availability and shipping restrictions
• Soil products: Non-returnable once opened due to health regulations
• Custom items: Cannot be returned unless defective

4. Ordering & Payment

4.1 Placing Orders

When you place an order:

• You’re making an offer to purchase under these Terms
• We process orders within 1-2 business days
• We reserve the right to refuse any order

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method.

4.3 Pricing

All prices are in USD. We may adjust prices due to:

• Material cost changes
• Shipping rate adjustments
• Tax or duty modifications

5. Shipping & Delivery

5.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship globally except to:

• Certain remote areas
• Parts of Asia (due to agricultural restrictions)

Contact us at [email protected] to confirm delivery availability.

5.3 Delivery Issues

If your order doesn’t arrive:

• Contact us within 30 days of expected delivery
• We’ll work with the carrier to locate your package
• May offer replacement or refund if undeliverable

6. Returns & Refunds

6.1 Return Policy

Our gardener-friendly policy allows returns within 15 days of receipt if:

• Items are unused/unopened with original tags
• You obtain return authorization first
• Exceptions apply (see non-returnable items below)

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened soil products (Potting Soil Mixes, Seed Starting Soils, Soil Amendments)
• Live Houseplants (unless damaged upon arrival – must report within 48 hours)
• Custom Plant Support Accessories

6.3 Refund Process

When we receive your authorized return:

• Inspection occurs within 3-5 business days
• Refund issued to original payment method
• Original shipping fees are non-refundable

7. Intellectual Property

All content on plantsupportgear.com is our property or used with permission, including:

• Product descriptions and gardening tips
• Photographs and illustrations
• Website design and functionality

You may not reproduce, modify, or distribute any content without our written permission.

8. Liability Limitations

8.1 Product Use

While we provide growing guidance:

• Results may vary based on climate, care, and other factors
• You’re responsible for proper product use according to labels

8.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

• Error-free operation at all times
• Immediate resolution of technical issues

8.3 Damages

Our total liability is limited to the purchase price of affected products.

9. Changes to These Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: 2530 American Drive, LONG BEACH, US 39560